• 50+ Minutes of Video Tutorials
  • Tips & Technique Articles
  • Exclusive Discounts & Offers
  • Members Only Competitions
  • Get the first two SnookerGuide Videos for FREE!

Frequently Asked Questions

Before you purchase your membership to Snooker Guide you may have some questions you would like to ask. We have therefore created a list of the most commonly asked questions and their answers. If your question is not answered below please feel free to contact us.

 

About the Guide

 

Can I really improve as a player with Snooker Guide?

What benefits can I expect to see?

Who is Daniel Wells?

Will anything be shipped to my home address?

Do I need any special software to view the content?

How many tutorials are there on Snooker Guide?

 

Purchasing Queries

 

Is it safe to give you my credit/debit card details?

How long will my order take to arrive?

How does your money-back guarantee work?

I'm having problems ordering, can I contact you?

Are my personal details safe with you?

 

Q. Can I really improve as a player with Snooker Guide?

A. Of course! It does depend on your current level of skill and the amount you are willing to watch and learn but if you follow our guides and put the practice in we guarantee you will become a better player.

 

Q. What benefits can I expect to see?

A. There are many benefits you can expect to see from following our online snooker coaching program. You should quickly see your stance and cueing action improve and this will lead to you potting balls more consistently and being able to achieve the desired amount of spin more regularly. You should also start to notice improvements in your break-off, break building, and safety departments as well as gaining more confidence and satisfaction from the game.

 

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Q. Who is Daniel Wells?

A. Daniel Wells is a professional snooker player from Neath in Wales. He joined the professional circuit in 2008 after being chosen as the inaugural recipient of the Paul Hunter Scholarship scheme. This led Daniel to be able to practice daily at the state of the art World Snooker Academy in Sheffield with the likes of Ding Junhui, Peter Ebdon, Judd Trump, Liango Wenbo, and more.

 

Daniel is currently ranked 70th in the World (2009/10 season) and came within one frame of qualifying for the 2009 World Championships, losing in the final qualifier 10-9 to Barry Hawkins. Thoughout all of the videos Daniel is your guide and he even helped us to construct the format of Snooker Guide.

 

Q. Will anything be shipped to my home address?

A. No. To help give you the best training for as low a possible fee all of our content is delivered to you online via our members area. Nothing will be shipped to your address. This also means that you can also take advantage of free updates for life.

 

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Q. Do I need any special software to view the content?

A. Not really, as long you have a relatively up to date computer with Internet access you should be able to access all of our content without any problems. However for the best results we recommend using the following:

 

Windows XP/Vista/7

Internet Explorer 6 or above OR Firefox 2 or above

Broadband Internet connection

 

If you fail to meet any of the above recommendations then you can still try and access the guide, it has been designed to work on virtually any computer. However if you do have troubles viewing the content we will be more than happy to refund you under our 30 day money-back guarantee.

 

Q. How many tutorials are there on Snooker Guide?

A. In total there are 14 video tutorials in the Snooker Guide members area which provide almost an hours of tuition. There are also many written tutorials and tips that you can access as patrt of your membership and they have all been designed for you to follow in a step-by-step manner.

 

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Q. Is it safe to give you my credit/debit card details?

A. Yes. We use one of the most recognised and trusted payment processors online, PayPal for all of our orders. PayPal use the highest possible security to protect your details, even we do not get to see any of your sensitive details. In addition we will only ever charge you once, there are no recurring charges or add-ons to pay - just one fee for access to everything for life!

 

Q. How long will my order take to arrive?

A. As our guide is delivered online with nothing needing to be shipped to your address we can give you access almost immediately. As soon as we have received notification that your payment was successful you will receive your login details for the members area. All in all it takes approximately 2 minutes from placing your order to getting in to the members area.

 

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Q. How does your money-back guarantee work?

A. Our money back guarantee is simple, if you try our guide for 14 days from the date of purchase and do not see any noticable improvements in your game you have a further 16 days to request a refund. That gives you a total of 30 days cover making your purchase risk free. The guarantee covers all lifetime membership purchases. You can find out more about our guarantee by clicking here.

 

Q. I'm having problems ordering, can I contact you?

A. Of course! Simply contact us and let us know the nature of your problems and we will do our best to help.

 

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Q. Are my personal details safe with you?

A. Yes, we take customer privacy very seriously. Your details will only ever be used by ourselves to provide you with news and updates regarding Snooker Guide and other products relating to us. We will never sell, give or share your details with any 3rd parties and we certainly do not condone spam. You can read more about our privacy policy by clicking here.

 

Remember, if you cannot find the answer to your question on here, contact us for a quick response (usually within 48 hours).

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